1. Introduction
SUPATMINI respects your privacy. This policy explains what data we collect when you visit supatmini.com or use our services, and how we use and protect it.
2. Data We Collect
- Data you provide: name, phone/WhatsApp number, email address, business name, and project details when you contact us.
- Technical data: IP address, device type, and browser, collected automatically for security and basic analytics.
- Project data: materials and access you give us during a project (for example accounts, content, or service credentials).
3. How We Use Data
- Answering questions and preparing quotes.
- Providing, operating, and maintaining the services you order.
- Sending project, billing, and support information.
- Improving the quality and security of our services.
4. Data from the WhatsApp Business Platform (Meta)
Our WA Gateway by SUPATMINI service (wa.supatmini.com) connects a business’s WhatsApp Business number to the official WhatsApp Cloud API through Meta’s Embedded Signup. To run it, we receive and process the following data from Meta:
- WhatsApp Business account data: the WhatsApp Business Account (WABA) ID, the business phone number’s ID and display number, the verified name, and the access token granted when the business connects its number.
- Messages: the WhatsApp numbers of customers who message with the business, text message content, timestamps, and delivery status.
- WhatsApp Business app sync (coexistence): when the number stays in use in the WhatsApp Business app, Meta sends the contact list and chat history (up to 6 months) to be synchronized.
- The Facebook user ID of the person who approved the connection — used to process permission removals and data deletion requests from Meta.
We use this data only to run the service for the business that connected its number: sending and receiving messages, showing them in the console, forwarding them to that business’s own system (webhook) when enabled, and verifying phone numbers. We do not sell this data, do not use it for advertising, and do not share it with anyone other than the infrastructure providers listed in section 5.
The data is stored on our servers in Indonesia for as long as the number stays connected, with encrypted backups. If you remove our app in your Facebook settings or request data deletion, the access token, chat content, and other data related to that number are deleted from our systems (see User Data Deletion).
5. Sharing Data with Third Parties
We do not sell your data. Data may be shared, to a limited extent, with the service providers we use to run our services, including:
- Meta/WhatsApp — for the WhatsApp Business API, verification, and sending messages/OTP.
- Google — for storage, data synchronization, and related services.
- Payment gateways (e.g. iPaymu, Midtrans) — for payment processing.
- PT Biznet Gio Nusantara — the servers (VPS) in Indonesia that run our services.
- Cloudflare — DNS and encrypted backup storage.
- Couriers — for delivering goods or project documents.
Each third party is subject to its own privacy policy.
6. Cookies
This website is static and does not use advertising tracking cookies. If we add analytics in the future, we will update this policy.
7. Data Security
We apply reasonable security measures — including transport encryption (HTTPS), access restrictions, and automatic backups — to protect data. However, no method of transmission or storage is 100% secure.
8. Storage & Retention
Data is kept for as long as it is needed for the service and for legal obligations. You can ask us to delete data that is no longer needed.
9. Your Rights
- Request access to, correction of, or deletion of your personal data.
- Withdraw consent to certain processing.
- Object to the use of your data.
To request data deletion — including data obtained through the WhatsApp Business Platform (Meta) — follow the steps on the User Data Deletion page. You can also remove our app in your Facebook settings (Apps and websites or Business integrations); the deletion request is then processed automatically and you receive a confirmation code to track its status.
10. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version applies from the moment it is published on this page.
11. Contact
For questions or requests about personal data, contact us at halo@supatmini.com or WhatsApp +62 856-4793-2455.