1. Summary
You have the right to ask us to delete the personal data we hold, including data we obtained through the WhatsApp Business Platform (Meta) messaging service and other services we operate. This page explains how to make a request, what is deleted, and how long it takes.
2. How to make a request
Send your request through one of these channels:
- Email: halo@supatmini.com with the subject “Data Deletion Request”.
- WhatsApp: +62 856-4793-2455.
- Through Facebook (if your WhatsApp Business number is connected to our service through Facebook): remove our app in your Facebook settings (Apps and websites or Business integrations). Meta sends us the deletion request automatically; your number is disconnected from our service right away, the related data is deleted, and you receive a confirmation code with a link to track the status.
Please include in your request:
- Full name.
- The WhatsApp/phone number you used with us (format 62…).
- Related email address (if any).
- The service concerned — for example WhatsApp conversations, a store account, or a specific project.
We verify that the request really comes from the data owner — usually by sending a confirmation code to that number or email — before deleting any data.
3. Data that is deleted
- Your phone/WhatsApp number and contact identity.
- WhatsApp conversation content and attachments stored in our systems, including chat history synchronized from the WhatsApp Business app.
- Verification/OTP codes and their delivery logs.
- Account and profile data in our services (name, email, address).
- Project materials and credentials you handed over during a project.
4. Data we keep
A small amount of data cannot be deleted immediately because of legal or security obligations:
- Transaction & payment records — kept for the period required by tax/accounting regulations.
- Security logs (IP address, access time) — kept for at most 90 days to prevent abuse, then deleted automatically.
- Anonymized data — can no longer be linked to you, so it is not personal data.
Data held in Meta/WhatsApp systems is subject to Meta’s policies and can be managed directly in your WhatsApp account settings.
5. How long it takes
- Confirmation that we received your request: within 3 business days.
- Deletion completed: within 30 calendar days of the verified request.
- Copies in backups are removed as the backups rotate, within 90 days.
We send a written notice once deletion is complete.
6. Disconnecting the WhatsApp Business API
If your WhatsApp Business number is connected to our service (coexistence mode: the number stays in use in the WhatsApp Business app while connected to the Cloud API), you can disconnect it yourself at any time:
- Open the WhatsApp Business app on your phone.
- Go to Settings → Account → Business Platform (called Connected platform in some app versions).
- Review the information, then tap Next → Disconnect.
Once disconnected, message synchronization stops; the chats and contacts in your WhatsApp Business app stay intact. To delete data already stored in our systems, still make a request as described in section 2.
7. Opting out instead of deleting
If you only want to stop receiving messages without deleting data, reply STOP in our WhatsApp conversation, or tell us through the channels in section 2. We will stop sending messages to that number.
8. Contact
Questions about this page: halo@supatmini.com · WhatsApp +62 856-4793-2455. See also our Privacy Policy and Terms & Conditions.